FAQ

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, and Instant Transfers via PayPal.

I have a coupon code, where do I enter it?

Before checking out, click the "view cart" button. Under your cart summary, there is a field that you may enter promo codes.

Why "Metropolis?"

Metropolis Soap Co. comes from a couple of different places. It's an homage to one of our favorite movies, Metropolis, and it's also a homage to our favorite city: New York!

How long does a bar of soap last?

Generally speaking, our soaps last just as long as store bought brands! There are some ways to keep it lasting longer than normal:

- Always use a soap dish so that air can circulate around the soap and keep it dry

- Don't allow the soap to sit in water for long periods of time

Do you use fragrance oils or essential oils?

All of our skincare products are made with essential oils and absolutes only. We don't use synthetic fragrances

How do you color your soaps?

Our soaps are colored with herbs and herb-infused oils

Are all of your products vegan? How vegan?

All of our products are vegan-friendly. They're safe for the most hardcore of vegans: we use no beeswax, honey, or other animal by-products.

Do your products "go bad?"

On the rare occasion that you've had a product of ours longer than 2 years and haven't used it all up (the shame!) we'd suggest tossing it and getting a new one.

Are your products safe for all over the body?

Generally speaking yes they are safe for the body and face. However, you may have allergies to a particular ingredient so please try the product on a small patch of skin first. If any redness or iritation occurs don't use the product.

Do you do custom orders?

We are happy to work out a custom batch for your special occasion. Please contact us for rates.

What are your ethics?

We belive animals are awesome and should not be affected by us selling our products to you. Therefore we do not test on animals and we make a conscious effort to avoid leaving an imprint on the planet. We do not use Palm Oil specifically because of the decimation it causes to the rainforests and to orangutan habitats. We use recycled packaging materials when shipping items to you when possible.